Scaling Prior Authorization Automation at Texas Health Resources with Humata

Texas Health Resources, a ~$6 billion health system operating 29 hospitals across North Texas, was managing mounting write-offs, a relentless cycle of denials, and a revenue cycle team stretched thin by manual authorization workflows. The Epic Payer Platform provided a foundation, but a significant portion of volume remained dependent on staff navigating a fragmented landscape of payer portals. Their previous vendor offered status visibility without addressing the deeper gaps.

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After selecting Humata through a rigorous cross-functional vetting process, THR deployed in July 2025 across diagnostic imaging, cardiovascular services, and interventional radiology. Within months, automated coverage reached 100% of in-scope volume. First-pass approval rates climbed, clinical bundles were generated with minimal staff intervention, and high-risk denial flags were surfaced proactively— all while eliminating the overtime that had become a baseline expectation for the revenue cycle team.

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